Terms of Service

1. General Terms of Use

Welcome to CarVizors. These Terms of Service (this "TOU") apply to our site and the dealership to driveway concierge services we offer. By using our site and/or services, you are a "user" and you accept and agree to this TOU as a legal contract between you and us. If you do not accept and agree to all provisions of these TOU, you may reject them by immediately terminating the use of our site and/or services.

2. Eligibility

The site and services are intended for general audiences 18 years of age and older who are legal residents of the 50 United States.

Access or use by anyone younger or who is not a legal resident of the United States is not authorized.

3. Fees and Refunds

You authorize us or our designated payment processor to charge your specified payment method for any applicable fees. Our professional concierge service requires a $699 retainer fee to begin the negotiation and vehicle sourcing process.

Except as required by law, all fees are nonrefundable and payments and purchases may not be canceled by the user.

We do not issue refunds for a lack of supply in the market or a specific negotiated vehicle price.

The fee for locate and negotiate services is specifically for the time investment required to perform those services.

Users may reject the purchase of a vehicle for any reason; however, the rejection to purchase will not result in a refund of the services fee given the time invested to locate and negotiate pricing.

If a user rejects a vehicle we have located and negotiated, we will conduct a second round of locate and negotiate services at no additional fee.

If a user rejects the purchase of a vehicle in the second round, we may, in our sole discretion, choose to conclude the services with no refund or conduct additional locate and negotiate services.

4. Interactions with Others and Dealerships

We act as a service provider to connect you with information about the purchase, finance, and/or maintenance of an automobile.

We are not responsible for any content, representation, or claim made on third-party dealership websites or any loss or damages incurred from your use of those sites or services.

You are responsible for your interactions with others on our site and are encouraged to perform your own due diligence regarding vehicle purchases.

5. Artificial Intelligence

We may offer certain services that employ artificial intelligence and large language models.

By using these services, you expressly consent to our use of this technology to locate and negotiate vehicle pricing.

You also expressly consent to our recording of various inputs and outputs to improve operations, products, and services.

6. Mobile Messaging

We may send mobile messages using an automated technology, including an autodialer, to provide next steps, reminders, or follow-up messaging related to your transaction.

By providing your mobile phone number and remitting payment, you are voluntarily and expressly consenting to receive recurring mobile messages.

You may opt-out of receiving communications at any time by replying STOP, OPT-OUT, or UNSUBSCRIBE to any mobile message.

7. Disclaimers and Limitations of Liability

All information and content made available to you are provided "as-is," "with all faults," and "as available," without any warranties of any kind.

We will under no circumstances be liable for any access to, use of, or reliance on our site and services, including liability for any direct, indirect, incidental, special, consequential, or punitive damages.

This limitation of liability applies to any and all claims arising out of or related to any defects, latent or apparent, in any vehicle that the customer may purchase with our assistance.

In no event will our liability exceed the amounts paid by you during the six months preceding the bringing of any claim, or five hundred dollars ($500.00), whichever is less.

8. Indemnification

You agree to indemnify, defend, and hold harmless CarVizors and its employees from and against all losses, expenses, claims, damages, and costs arising out of:

• The mechanical condition or any other aspect of any vehicle purchased with our assistance.
• Discrepancies regarding sales taxes and DMV fees, for which the dealer is solely responsible.
• Your violation of these TOU.

9. Dispute Resolution and Arbitration

Before initiating any arbitration proceeding, you agree to first discuss the matter informally with us for at least 30 days.

If we are unable to mutually agree upon a resolution, any claim will be resolved through binding arbitration administered by JAMS.

You expressly consent to arbitrate with us only in your individual capacity, not as a representative or member of a class.

10. Governing Law

Any and all claims, causes of action, or disputes between you and us arising out of or related to these TOU will be governed by the laws of the State of Missouri, without regard to conflict or choice of law principles.